If you are using Basecamp 3 you can connect your Basecamp account with Workstack. However, before you do it's important to review the following checklist.

  1. This integration only works with Basecamp 3 accounts.
  2. You must be the Owner or an Admin of the Workstack account you want to connect.
  3. Once connected you will only see in Workstack those projects you have access to in Basecamp, so make sure the login details you use have access to all your Basecamp projects. 

How to connect an account

  1. Make sure you are logged out of Basecamp.
  2. Open the Basecamp 3 settings by clicking Link to other apps from the admin menu at the top-right.
  3. Click the Enable button.
  4. Enter the login details of the Basecamp 3 account you want to connect to.
  5. When the connection is made all your Basecamp projects will be imported automatically into Workstack.
  6. From the Basecamp Users list invite those people who will also be using Workstack. Note: If Workstack finds a match with an existing Workstack user then they will automatically be connected.

Updates between the two systems

Most updates between the two apps shouldn't take longer than 10 seconds, however when you add a new project or user to Basecamp it could take up to 10 minutes before it shows in Workstack.

Things to remember once you're connected

Remember this is a two-way connection so updates you make in one system will update the other, and this includes creating and deleting projects.
(Note: If you delete a project in Workstack it will only be 'archived' in Basecamp, not deleted)


Tasks on the Workstack calendar are linked to the Assignee in Basecamp not the Todo so if you change the Due Date on the task it won't update your Basecamp Todo you'll need to update the Todo not the Task.



Things that do not update

  1. Comments do not currently update between the two systems.
  2. Notes only update one way from Basecamp to Workstack. Note: Workstack only stores notes as plain text so any attachments or links will not be included.


Troubleshooting

Can't see the Basecamp Integration link

Only the Owner or an Admin of the Workstack account can see this link.

Can't see projects in Workstack

For new projects that are created in Basecamp you'll need to click Refresh List then Sync Projects before you'll see them appear in Workstack.


Can't see a user in Workstack

Only where the email is matched between a Basecamp and Workstack user will they be automatically imported into Workstack. Otherwise they will need to be invited, to do so just click the Invite button that appears next to their name in the Basecamp User list. Note: If you can't see the user you might need to click the Refresh List button first.


Can't see Todos assigned to a user

If a user is assigned a Todo in Basecamp but you can't see it in Workstack it might be in their hidden column, just click the pin icon at the top of the user's column to take a look in there.

Changes are not being updated

If changes are not updating there might be an known issue with our service or Basecamp themselves maybe experiencing problems. In such a case get in touch via the chat tool and we'll look into it.


I see my Basecamp projects listed but they are not importing into Workstack

Make sure that the checkbox next to those Basecamp projects you want to import are marked blue before clicking Sync Projects.

I need to disconnect my  Basecamp account

Just contact us either using the in app chat tool at the bottom right or send us an email and we'll disconnect the account for you.

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